Our after-sales service is the backbone of your machine's long-term performance—we stand by you from the moment your equipment is installed, offering 24/7 rapid response to any operational issues with engineers ready to troubleshoot remotely within 1 hour or arrive on-site within 24 hours for urgent needs. This is complemented by quarterly proactive maintenance checks to inspect spindles, lubrication systems, and CNC software. We stock over 10,000 genuine parts, ensuring replacements ship within 48 hours to keep your machine running at peak condition.
1. What are the main products available?
We specialize in a wide range of machinery, including CNC Lathe Machines, CNC Milling Machines, Vertical Machining Centers, Drilling Machines, Radial Drilling Machines, Sawing Machines, and Shaper machines.
2. What kind of CNC controls are used?
We utilize industry-standard controls such as Siemens, GSK, and Fanuc. You can choose the specific system according to your operational requirements.
3. What are the accepted trade terms?
We support multiple trade arrangements, including FOB, CFR, and CIF, all of which are acceptable.
4. How can I choose the most suitable machine for my needs?
Please provide the model or specific parameters you are interested in. You can also send us product pictures or drawings, and our technical team will help select the most suitable machine for your production.
5. Do you provide manufacturing progress updates?
Yes, absolutely. The manufacturing progress of your machine will be updated regularly and detailed reports or photos will be sent to you throughout the process.
6. What is the processing precision of these VMC machines?
Our Vertical Machining Centers, such as the VMC855, offer high processing precision ranging between 0.01mm and 0.02mm, ensuring high-quality output for metal-cutting tasks.