Q1: Can you do customized size?
A1: Depending on items, some we can customize directly, while others may require mould costs. Please contact us for specific requirements.
Q2: What is your packing method?
A2: Samples are packed in cartons or wooden boxes. Bulk orders are packed in individual cartons and then placed together on pallets.
Q3: How long is the delivery time?
A3: Samples typically take 7-10 days. Bulk order delivery depends on quantity. In-stock items are shipped immediately upon payment.
Q4: Can we get free samples before bulk orders?
A4: We do not offer free samples. However, the sample cost will be returned to you once a bulk order is placed.
Q5: What are your payment methods?
A5: We accept Bank Transfer or Western Union. Full payment is required for orders under USD 5000. For orders over USD 5000, a 40% deposit is required with the balance due before delivery.
Q6: Do you provide after-sales support?
A6: Yes, we provide 24/7 online technical support to ensure your equipment operates smoothly.