❓
Frequently Asked Questions
Q1: Can you do customized size?
A1: Depending on the items, some we can customize directly, while others may require mould costs. Please contact us for specific requirements.
Q2: What is your packing method?
A2: For samples, we use cartons or wooden boxes. For bulk orders, items are packed in individual cartons and then placed together on pallets.
Q3: How long is the delivery time?
A3: Samples typically take 7-10 days. Bulk order timing depends on quantity. In-stock items are shipped immediately upon payment.
Q4: Can we get a free sample before bulk orders?
A4: We do not provide free samples, but the sample cost will be returned to you once you place a bulk order.
Q5: What are the payment methods?
A5: We accept Bank Transfer or Western Union. Full payment is required for orders under USD 5000. For orders over USD 5000, a 40% deposit is required with the balance due before delivery.
Q6: What materials are used for the water curtains?
A6: Our high-quality water curtains and waterfalls are primarily constructed using durable 304 Stainless Steel for longevity and corrosion resistance.