Q1: Can you do customized size?
A1: It depends on the items; some we can accommodate, while others may require a mold cost. Please contact us for specific customization needs.
Q2: What is your packing method?
A2: For samples, we pack in a carton or wooden box. For bulk orders, each item is packed in a carton and then placed on pallets.
Q3: How long is the delivery time?
A3: Samples take 7-10 days. Bulk orders depend on quantity. If in stock, we ship immediately upon receipt of payment.
Q4: Can we get a free sample before bulk orders?
A4: We do not provide free samples. However, once a bulk order is placed, we will return the sample cost to you.
Q5: What is your payment method?
A5: We accept Bank transfer or Western Union. Full payment is required for amounts under USD 5000. For over USD 5000, a 40% deposit is required, with the balance due before delivery.
Q6: Do you offer OEM/ODM services?
A6: Yes, we provide full OEM and ODM services for high-quality stainless steel water features.